MSX – Warranty Support Program Consultant


MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities (see license N°G811S0011289) supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. As Sr professionals in Human Resources we leverage our professional network as well as

MSX International global network and organization to execute Recruiting and Selection, Orientation & Assessment Centre, Development plan designing activities. We are proud of our experience and automotive best practices, the state-of- the-art technology and the in-depth information that will help you to boost your company’s efficiency and profits.

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit www.msxi.com

We are currently looking for a “Warranty Support Program Consultant”

Purpose of the Position

Provide in-depth reviews of dealer warranty process operations focusing on customer

concern identification, repair capabilities and potential Audit risk.

Duties and Responsibilities

-Communicate with colleagues, Back-Office teams about cases in analysis, findings, issues in the process;

-Refer to current Quality Manual, Procedures and Delegation of Authority tables as appropriate;

-Assist in the selection of dealers to participate in the programme;

-Analysis of dealer historical warranty cost performance;

-Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects;

-Review of all dealer service department processes, technician, service advisor and warranty administrator training;

-Advise dealer on best practices with respect to warranty processes and compliance with the NSC Warranty manual. Assist Implementation of new / revised processes as may be required at dealerships;

-Prepare detailed review reports identifying potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements etc;

-Reviews will be conducted at dealer premises and will take on average two weeks to complete;

-Communicate with Customer about results and emerging criticalities in audited dealers;

Competencies Knowledge and Skills required

-Perfect Knowledge of NSC policy and procedure;

-Perfect Knowledge of workshops’ processes;

Perfect Knowledge of NSC systems and workshops’ coding;

-Knowledge of NSC models and technical aspects;

-Knowledge of diagnosis (both mechanical and electronic);

-Knowledge of operations’ cycles;

-Knowledge of technical support material (tech manuals, Service News, Campaigns);

-Ability to inter-relate with dealers;

-Good verbal and written communications;

-Motor Product knowledge;

-Fluent use of PC;

-Software package: Microsoft Office SuiteLocation.

Qualifications

-Degree in Engineering 3/5 years and 2 years of workshop experience;

-Mechanical Specialistic Certificate and 4 years of workshop experience.

Experience

-Expert consultants from an industry background;

-Previous experience of min 2 years in Warranty Project.

Languages

-Italian;

-Good English (verbal and written).

Location

Field

Rif: WSP_CONS

If you are interested in this opportunity, please send your CV and cover letter to:

info@msxi-rs.com Rif. WSP_CONS

MSX RICERCA E SELEZIONE

Human Resources
Via P. F. Calvi, 3
00071 Pomezia (Roma)
Tel: 06 877 67 236
Fax: 06 912 51 113

www.msxi.com

www.msxi-rs.com

MSX International is an equal opportunity employer and positively commits to build a truly diverse workforce. Only shortlisted candidates will receive a direct reply. Personal data treatment abides with the applicable European regulations.